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In the 3rd Phase - What Works is What Counts
Examples of Current and Recent Assignments
National Advisor for the Office of the Deputy Prime Minister on
capacity building and e-Government.
Change manager for the Housing department at Nottingham City Council
in a radical review of investment options and service delivery.
Unity Housing Association in Leeds; helping to lift its profile
within the City and review its regeneration objectives.
Severfield Reeve Projects managing a change programme in the organisation
and determine a workforce development plan. Advisor and consultant
to a large metropolitan Council’s senior management group
on their Beacon Status customer service programme and Area working;
strategy, cultural change, and implementation over several years.
Change programmes for Newham, Knowsley, Suffolk, and others. Working
with Officers to define and implement front and back office change.
Partnership Board membership of Base.gov, a leading Government
Pathfinder project.
External facilitation, challenge, and development of a multi-agency
children’s and young persons (CYPU) partnership
Consulted by the Audit Commission and other agencies on strategies
for new methods of Government service delivery. Input to the Government
guidelines on public sector contact centres Speaker on public platforms
for the CBI, LGMB, DTLR, New Local Government Network, and the Major
Cities of Europe, amongst others.Community Safety (including chairing
and managing a Drug Action Team)
Customer Services (Leeds one stop centres and call centres)
Developing and implementing Housing strategy and service delivery
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